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Patient Portal and VirtualCare

VirtualCare (telemed video) appointments require access through the HWC's Healow patient portal.  Through the portal you can also access all of your HWC patient history, including chart notes, medications prescribed by HWC providers, and all labs processed through the HWC.
Activating Your Portal:  Here are the steps to active your portal so you'll be ready for your next VirtualCare appointment or to review your HWC history:
  1. If you don't have an active Healow portal, email bssp@bsspjpa.org to request your account be activated.  
  2. You will receive a welcome email from Healthstat Patient Portal with your personal login information (see example). If you don't see it in your email inbox, please check your spam or junk mail folders. If you still believe you did not receive a welcome email, please email patientportal@healthstatinc.com with your legal name, date of birth and the email address where you want to receive the welcome email.
  3. Follow the link provided in the welcome email. You may also visit patientportal.yourhealthstat.com if needed. Be sure to bookmark this page for future use. 
  4. Once you click the link in your welcome email, please enter your username and password provided in the email.
  5. On your first login, you will be prompted to confirm your identity, change your password, and establish a security question. Follow the directions to secure your account and then access your health record.

VirtualCare via Healow App

Once your portal is activated, you easily access it through the free Healow app available in the iTunes App Store or Google Play.  After you have downloaded the Healow app on your smart phone or tablet ...
  1. Click "Get Started".  
  2. Enter practice code DIJDCA, then click "LOGIN".
  3. Enter your Username and Password from your welcome email (see example) and then "Login".  
You may also add multiple family members to your Healow app.  
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